We had our front door and back sliding door replaced by Igor in July 2020. We were sold on his positive reviews and knowledge of his product. Even referred a friend to Comfortec. Unfortunately less than 2 years after installation or door sill has cracked and our back sliding door trim has cracked as well. We reached out to Igor and received an email back stating that "it was apparent someone has cracked the sill crown" and wanted us to remove it ourselves if we wanted it fixed or replaced. How does Comfortec expect homeowners to remove our own sill without proper tools which would damage the rest of our doorway and go with a gap in our front door while they fix it letting cold in and compromising the safety of the front door by technically leaving a gap. In addition how does one avoid stepping on a sill meant for being stepped on to avoid breakage? Please beware when dealing with these companies. Their reviews all sound great until any sort of warranty is needed, but i guess that is what you get when you give a discount for a positive review. We needed windows replaced in the near future and Comfortec has lost our business for any future dealings.All Reviews
Igor and the Comfortec team were a pleasure to work with from the consultation stage to installation. Igor is clear and concise with his words and always has his mind on delivering the best product and service. The team of installers are quick, efficient and leave without a mess, they did a flawless job. This was a unique job that proposed a few obstacles, but that was no match for the Comfortec team.
We installed two windows and a door in an area that was not easily accessible. Very nice factory and team to work with. I think it says it all when I am willing to used them again.
I was very impressed with the professionalism,quality and the customer service from this company. The work was excellent and completed on time. Igor answered all my questions and any issues and concerns that popped up. I would definitely recommend this company without hesitation.
Very professional crew, from sales, process to the end. Great communication at the beginning, during the process and at the end. Kudos to their entire crew. Will do windows next year guaranteed.
The guys did a fantastic job!
Work was done 100% perfect, in time. Pfrofessionally. No questions nor concerns whatsoever. From drawings to installation.
