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Customer, Toronto

says on Homestars

It brings me great pleasure to provide a review for Igor and the Comfortec team. I first found Comrortec Windows and Doors through Homestars and decided to have him provide an on-site estimate since his reviews were so strong on here. I noticed right away that he was very knowledgeable about his products and windows in general. He actually had sample windows in his vehicle and showed us all the various options to choose from and how they work in practice. He is very suave and sells well. After his presentation and walk-through of our home, he provided a quote that very was fairly priced with a reasonable delivery/installation date. He then recommended we make the deposit right away to ensure that we move the project forward. I still wanted to take quotes from other Window companies before I committed, but he insisted he would be the best. I ended up paying the required deposit while he was on site. I usually never do this, I'm a huge skeptic since I've have had many bad experiences. I then (regrettably) somehow convinced myself over the next few hours after he left, that Igor may have just pulled a fast one. Just by how fast I gave him the deposit and that it may have been a mistake because he could just be a really good salesman. I very assertively requested a refund, he said sure, I'll give you the refund. I ended up meeting him for the refund at the factory that produced the windows. Let me tell you, I couldn't believe how large a facility it was. The owners of the facility all knew Igor very well and he took his time to show me how everything gets built in the factory. He didn't have to do this, he already agreed to refund me. I decided to change my mind and go forward with him. And am I glad I did! Everything he promised, he delivered. The windows were delivered on time. They were beautiful, not a scratch on them. Perfectly measured. The installation team was led by Paul, very nice, helpful, hardworking, and professional. Just as Igor promised, it took two days. On the second day, they wanted to ensure they completed it and worked from 9 am - close to 9 pm. These guys are incredible. We have been renovating our entire home all year and have unfortunately had trades make many, many mistakes, from top to bottom. Igor was a breath of fresh air, rarely do you get somebody from start to finish, takes their time, is fair with price, delivers on schedule, and cares about their customers and their work. I will recommend Igor to anybody and everybody. And for his troubles, I told him I'd keep his sign on my lawn through the warm weather in 2021. GO WITH COMFORTEC! Do not think twice. I now have asked Igor to do the honors of my front door as well!
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