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Private user, Toronto

says on Homestars

Extremely knowledgeable. Professional. Competitive Pricing. Quality installation. Our Toronto home is in the middle of a renovation. We decided half-way through our build that we wanted to replace our 40-year old rear deck sliding doors. Our general contractor (not Comfortec) advised us that, because we were raising and installing new floors, would have to raise sliding door brick foundation by 3 inches and remove the top brick header to compensate. The general contractor told us this would cost $1650, and that was even before we factored in purchasing and installing a new sliding door! Igor from Comfortec came over to provide a quote. He immediately impressed us with his knowledge of what needed to be done. He quickly assessed that our general contractor was mistaken and that the work described to us as necessary was in fact not necessary at all! We were stunned. Igor took his own measurements in coming to his conclusions, talked to our contractor, explained why our contractor's recommendations were not necessary, and jokingly apologized to our contractor for taking money out of his pocket. Our contractor agreed that the alternative measures that Igor suggested (which would not cost us a further cent) would allow the our new floors to be flush with the threshold of the new sliding doors. Wow. Igor saved us $1650. In terms of the options, Igor did not try to "upsell" us. He pointed out what the options were and fairly pointed out that not all were needed, and left it to us to decide which ones we wanted, if any. The new sliding door was installed within a couple of weeks of the quote, which is excellent. The only suggestion I would make is that if your installation is time-sensitive, to email Igor to get updates. He is always very quick to respond, and assured us he was waiting on a delivery date for our requested pet-proof screen, and that once he had it, he would contact us immediately re installation. He made good on that promise. Our general contractor said Comfortec's installation seems to be very good, as is the sliding door. We actually haven't used the sliding door on a regular basis yet as the house is still under renovation and will be for several more weeks. But to our initial inspection, it seems to look and work well. The door itself is made in Ontario, which is fantastic. We look forward to living with it everyday and will definitely be speaking to Igor when it comes times to update our front door and other windows.
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